Wayne Iba - Melinda Gervasio
Institute for the Study of Learning and Expertise
2164 Staunton Court, Palo Alto, CA 94306
{iba,gervasio}@isle.org
The domain of crisis planning and scheduling taxes human response managers due to high levels of urgency and uncertainty. Such applications require assistant technologies (in contrast to automation technologies) and provide special challenges for interface design. We present INCA, the INteractive Crisis Assistant, that helps users develop effective crisis response plans and schedules in a timely manner. INCA also adapts to the individual users by anticipating their preferred responses to a given crisis and their intended repairs to a candidate response. We evaluate our system in HAZMAT, a synthetic hazardous materials incident domain. The results show that INCA tailors itself to individual users and provdes effective support for the timely generation of effective responses.